This privacy policy explains how Timothy Enterprises Pty Ltd (ABN 37 663 011 603) and its two businesses, Phone Repairman and Create-A-Lase, collect, use, disclose and store personal information. We respect your privacy and are committed to protecting it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What personal information do we collect?

Personal information is any information that can identify you or be used to contact you. The types of personal information we may collect from you include:

• Your name, email address, phone number, postal address and other contact details

• Your payment information, such as credit card or bank account details

• Your device information, such as model, serial number, IMEI number, warranty status and repair history

• Your preferences, feedback, reviews and ratings of our products and services

• Your images, logos, text and other content that you provide us for laser engraving purposes

• Your IP address, geo-location, browser type, device type, operating system, page views and other web activity data when you visit our website

We collect personal information from you when you:

• Purchase or order products or services from us, either online or in-store

• Request a quote, make an enquiry or book a service with us

• Register or create an account on our website

• Subscribe to our newsletter, marketing or promotional materials

• Participate in our surveys, competitions, promotions or events

• Contact us by phone, email, social media or other means

• Provide us with feedback or reviews of our products or services

• Visit our website or use our mobile app

We may also collect personal information from third parties, such as:

• Our service providers, contractors, agents, partners and affiliates who assist us in providing our products and services

• Our payment processors, such as PayPal, Stripe or Afterpay, who process your payments and transactions

• Our marketing and advertising partners, such as AdRoll, Facebook and Google, who help us deliver targeted ads and measure their effectiveness

• Our analytics and research partners, such as Google Analytics, who help us understand and improve our website and app performance and user behaviour

• Publicly available sources, such as social media platforms, online directories or databases

Why do we collect, use and disclose personal information?

We collect, use and disclose personal information for the following purposes:

• To provide you with our products and services, including laser engraving, device repairs, online shopping, delivery, installation, warranty and after-sales support

• To communicate with you about your orders, bookings, enquiries, requests, feedback, complaints or other matters

• To verify your identity, process your payments and transactions, and prevent fraud and misuse

• To manage and maintain your account, profile, preferences and settings on our website or app

• To send you our newsletter, marketing or promotional materials, offers, deals, coupons, vouchers or other information that may interest you, with your consent or as permitted by law

• To conduct surveys, competitions, promotions or events, and to notify and reward the winners

• To improve our products and services, website and app, customer service and user experience

• To analyse and monitor our website and app traffic, performance, trends and user behaviour

• To personalise and customise our website and app content, features, ads and recommendations for you

• To comply with our legal obligations, regulations, standards and codes of practice

• To protect and enforce our rights, interests and property, and to resolve any disputes or claims

We will only collect, use and disclose personal information for the purposes for which it was collected, or for related or compatible purposes that you would reasonably expect, or with your consent or as authorised or required by law.

How do we store and secure personal information?

We store personal information in various forms, such as paper, electronic or cloud-based records, databases, servers or systems. We take reasonable steps to protect personal information from loss, theft, unauthorised access, modification, disclosure or other misuse, by implementing appropriate physical, technical and organisational security measures. Some of the security measures we use include:

• Encrypting, anonymising or pseudonymising personal information where appropriate

• Restricting access to personal information to authorised personnel only

• Using secure passwords, firewalls, antivirus software and other security tools

• Training and educating our staff, contractors and partners on privacy and security best practices

• Regularly reviewing and updating our security policies and procedures

However, we cannot guarantee the security of personal information transmitted over the internet or stored on third-party platforms or services, and we are not responsible for any breaches that may occur beyond our reasonable control. You are responsible for keeping your account details, passwords and devices secure and confidential, and for notifying us immediately if you suspect any unauthorised use or activity.

How long do we keep personal information?

We will only keep personal information for as long as it is necessary for the purposes for which it was collected, or as required by law. When we no longer need personal information, we will take reasonable steps to destroy, delete or de-identify it securely and permanently.

How do we use cookies and other tracking technologies?

Cookies are small files that are stored on your web browser or device when you visit our website or use our app. They help us recognise you, remember your preferences, enhance your user experience, measure and improve our website and app performance, and deliver relevant and personalised ads to you.

We use different types of cookies, such as:

• Essential cookies: These cookies are necessary for the proper functioning of our website or app, such as enabling security features, authentication, navigation and accessibility.

• Functional cookies: These cookies allow us to provide you with additional features and functionality, such as remembering your preferences, settings, language and location.

• Performance cookies: These cookies help us collect and analyse data on how you use our website or app, such as page views, bounce rate, loading time, errors and conversions.

• Targeting cookies: These cookies help us deliver ads that are relevant and personalised to you, based on your interests, behaviour and browsing history.

We may also use other tracking technologies, such as pixels, tags, web beacons, scripts, identifiers or similar technologies, to collect and process information about your web activity, device, location, IP address and other online identifiers.

You can manage your cookie preferences and settings by adjusting your web browser or device settings. However, please note that blocking or disabling some cookies may affect the functionality and performance of our website or app, and some features or services may not work properly or at all.

How do we share personal information with third parties?

We may share personal information with third parties who assist us in providing our products and services, or who provide us with products and services that we use in our business operations. These third parties may include:

• Our service providers, contractors, agents, partners and affiliates who perform functions or activities on our behalf, such as delivery, installation, repair, maintenance, hosting, storage, payment processing, analytics, marketing, advertising, research, customer service, legal, accounting, auditing and administration

• Our payment processors, such as PayPal, Stripe or Afterpay, who process your payments and transactions on our website or app

• Our marketing and advertising partners, such as AdRoll, Facebook and Google, who help us deliver targeted ads and measure their effectiveness on our website, app or other platforms

• Our analytics and research partners, such as Google Analytics, who help us understand and improve our website and app performance and user behaviour

• Our suppliers, manufacturers, distributors or retailers who provide us with products or services that we sell or offer to you

• Our professional advisers, consultants, lawyers, accountants, auditors or insurers who provide us with advice, guidance or assistance in relation to our business operations, legal obligations or claims

• Our regulators, authorities, courts, tribunals, law enforcement agencies or other parties who have a legal right or duty to access, request, receive or disclose personal information in relation to our compliance, enforcement or protection activities

We may also share personal information with third parties with your consent, or as authorised or required by law.

Some of the third parties that we share personal information with may be located outside of Australia, such as in the United States, Europe, Asia or other regions. When we transfer personal information overseas, we will take reasonable steps to ensure that the overseas recipients handle the personal information in accordance with the Privacy Act 1988 (Cth) and the APPs, or are subject to laws or schemes that provide a similar level of protection, or have contractual arrangements that require them to protect the personal information in a consistent manner.

How can you access and correct your personal information?

You have the right to access and correct your personal information that we hold, subject to some exceptions and limitations under the law. You can access and update your personal information by logging into your account on our website or app, or by contacting us using the details below. We may ask you to verify your identity, provide proof of your identity, or pay a reasonable fee (if applicable) before we process your request. We will respond to your request within a reasonable time and in accordance with the law. We may also refuse or limit your request if we are authorised or required to do so by law, or if your request is frivolous, vexatious or impractical.

How can you make a complaint about our handling of your personal information?

If you have any questions, concerns or complaints about our handling of your personal information, please contact us using the details below. We will try to resolve your complaint as soon as possible and in accordance with the law. We may also refer you to the Office of the Australian Information Commissioner (OAIC) if we are unable to resolve your complaint satisfactorily.

How can you contact us?

If you have any questions, feedback or requests regarding this privacy policy or our handling of your personal information, please contact us using the following details:

Timothy Enterprises Pty Ltd
Email: dataprotection@timothyenterprises.au

Address: 22 Bridge Street

Muswellbrook NSW 2333

Phone: 02 6543 1289

This privacy policy was last updated on 24 January 2024 and may be subject to change from time to time. We will notify you of any changes by posting the updated version on our website or app, or by sending you an email or other notification. We encourage you to review this privacy policy periodically to stay informed of how we handle your personal information.